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Dedicated Account Manager

Milwaukee, WI
Our client is growing their Dedicated Operation for a Key Account in the Milwaukee WI area.  They are in need of an Operations Manager on site to assist their client with shipping needs.

Responsibilities

Oversee all operational functions for the Dedicated Account to ensure it is operating at maximum efficiency while remaining in compliance with DOT regulations.
 
ESSENTIAL DUTIES
> Supervise the work of Dedicated employees to ensure deadlines and proper procedures are being adhered to while correcting errors.
> Consult with the customer, General Manager, and personnel to resolve problems in areas such as equipment, output quality, and work schedules.
> Work with the GM on creating development plans for new and current employees.
> Meet quarterly with the GM to review employee development plans.
> Focus on service and continuous service improvement plans when required.
> Responsible for driver retention and working with all Operations associates to ensure they retain drivers.
> Works with Operations staff to make sure they are compliant with DOT regulations.
> Review daily and weekly reports regarding account performance.
> Review KPI’s, and discuss what the plan will be to improve and achieve goals.
> Works with IT to create reports to assist with managing the day-to-day operations to improve inefficiencies.
> Accountable for trailer utilization and servicing of all equipment on site.

QUALIFICATIONS.
-College Degree
- 2 years of managerial experience in a 3PL setting managing Drivers or Dispatch.
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