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Team Lead Operations- Freight Brokerage

Atlanta, GA

You will be responsible for the day to day operational development of the intermodal and logistics portion of the Supply Chain Services portfolio. 

It will be critical for this leader to develop services that are:

  • Demanded by customers so to garner their trust
  • Complementary to existing company competencies
  • Assist Branch Managers in developing above average revenue and profit growth rates

This position has broad responsibilities including sales, operations, customer pricing, carrier price negotiation, and operational duties. Essential Duties and Responsibilities:

  • Assist in developing the operational capability of the branch
  • Deliver cost effective solutions that always keeps the long-term interest of the customer as the first priority
  • Sustained customer relationships and customer growth
  • Development of carrier base
  • Carrier price negotiations
  • Manage day to day operations of both broker and customer service aspects of assigned shipments and/or accounts
  • Effectively communicate with customers and carriers
  • Develop, supervise and manage office staff, provide team leadership, and motivation
  • Set and monitor team performance to ensure annual goals and objectives are achieved
  • Insure proper and sufficient communication is provide as it relates to:
    • Customer Payment Issues
    • Operational Issues
    • Pricing Concerns
    • Customer Needs
    • Customer Leads
  • Ability to travel to customer location(s) if/when needed
  • Ensure performance to the branch’s annual goals and objectives


Minimum of 5 years Transportation or Freight Brokerage experience

  • A 4-year college degree in a relevant field; or industry experience
  • Business development, personal training, and sales successes
  • Strong organization, time management, project, and personnel management skills
  • Proficient in Microsoft Excel, Word, and PowerPoint
  • Self-Starter capable of working independently and making decisions with limited supervision
  • Ability to thrive in a fast-paced, high-pressure environment

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